Terms and conditions

Refund / Cancellation Policy

Bespoke Pilates Studio holds a strict non-refundable policy

Classes at Bespoke Pilates Studio ltd

All classes must Pre-paid and all classes purchased are non-refundable. If 24hours notice is given it may be possible to make the session up at a later date or with a different group However, this cannot be guaranteed, transferred classes must be used within the expiry date from when the classes were purchased.

Any classes missed without 24 hours notification are forfeited. Classes can be cancelled using our online booking system, Studio phone 01276 36790, if unable to speak to someone you can use voicemail system that is timed, or email the Studio info@bespokepilatesstudio.com.

Personal Training at Bespoke Pilates Studio ltd

All Personal training must be Pre-paid and are non-refundable. If 24hours notice is given you will be able to re schedule, any sessions missed or cancelled with less than 24 hours notification are forfeited.

Prices and Classes

Prices are subject to change without prior notice. Classes must be purchased and pre-booked in a minimum of block of 4 if holding a bronze membership and taken within a month from the date of purchase, class transfers must be completed within the same month of original purchase. There is no charge making payment with a debit card, payments made with credit cards will have a 1.5% additional charge.

Memberships

All memberships held at Bespoke Pilates Studio hold an annual £30 renewal fee which will automatically be taken from you're your credit or debit card, you will be notified of this one week prior to payment coming out by email and in writing. It is your responsibility to cancel the payment if you do not wish to be a member of the Studio anymore, Bespoke Pilate Studio will not give any refund for late cancellations.

Silver Memberships

I agree that if my application is accepted, I will pay the above amounts for a minimum period of 12 months, whereby a minimum of one month's written notice of cancellation is required, irrespective of my actual usage of the studio or change in personal circumstances.

Terms & Conditions continued

If you access and use this Web site (the "Site"), you accept and agree to be bound by and comply with these terms (the "Terms"). If you do not accept the Terms, do not use the Site.

General

• All products and services of Bespoke Pilates Studio and its subsidiaries and affiliates are subject to the terms and conditions of the applicable agreements governing their use.
• The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.
• The information, material and content provided in the pages of the Site (the "Information")
• may be changed at any time without notice. Changes may be made to the Terms at any time
• without notice by updating this posting. You agree to review the Terms regularly and your
continued access or use of the Site will mean that you agree to any changes.

Links/Software

Links from or to web sites outside the Site are meant for convenience only. Bespoke Pilates Studio does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and Bespoke Pilates Studio will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and Bespoke Pilates Studio is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

Payment for Products & Services

All Credit Cards will be processed in GBP at the time of payment. Bespoke Pilates Studio is not responsible for any fees, charges, exchange rates or additional charges levied by individual financial institutions or Credit Card companies.